IT Service Desk Officer - Celestica

Job Position/Title:

Information Technology Service Desk Officer
(Philippines)


Job Description/Responsibilities:

• Ensure a seamless, single-point-of-contact of engagement for resolving issues of all Information Technology services, full suite of ID administration and interfacing all other Information Technology service requests
• Record, analyse, process and coordinate resolution of all Information Technology requests and problem tickets
• Be responsible for full suite of (Move, Add, Change, Delete) user ID administration
• Ensure timely and satisfactory closures of all open tickets
• Provide a single-point-of-contact customer experience for Information Technology service requests and issues requiring service-desk personnel interfacing

Requirements:

• Minimum Bachelor’s degree in Computer Science, IT course or equivalent degree
  
• Minimum 2 years of computer systems, PC and applications operations support work experience, in a service desk capacity, preferably in a global MNC setting
• Proficient in English as the primary communication medium
• Highly proficient with computers (PCs, general networking, Office and email applications), with SAP and database knowledge as added advantage
• Possess self-starter attitude with excellent communication and coordination skills
• Willing to work on a rotating shift to support a global footprint on a 24 x 7 x 365 basis

Company Information:

An Information Technology future without boundaries It's been said that with the right lever and the right place to stand, you can move the world. We'll give you both. This Information Technology Company is a world leader in electronics manufacturing services (EMS). Celestica provide value-added services and best-in-class manufacturing solutions to many of the world's leading original equipment manufacturers in the computer, Information Technology and communications industries. With facilities in North America, Europe, Asia and Latin America, Celestica offer a broad range of services, including:

1. design
2. prototyping
3. assembly
4. testing
5. product assurance
6. supply chain management
7. worldwide distribution
8. after-sales service

This Information Technology Company is committed to our peoples' success. Celestica have proven it -- by creating an innovative, flexible, team-driven culture in which Celestica's employees can realize their full potential. Working with advanced technology and processes, they can apply themselves to a wide variety of interesting projects, for the industry leaders and technology innovators. Our rapid expansion and international strength is empowering Information Technology Company workforce by giving them access to a field of opportunities that's truly worldwide in its reach and vision. Isn't that the kind of IT future you're looking for?


Contact Information:

www.celestica.com/careers